FAQ

We took great care in making this section of the website as informative and helpful as possible. This has been put together over time by listening to our customers. Hopefully you will find your answer down below, if not feel free to drop us an email. Thank you for taking the time to read our FAQ.

FAQ

Frequently asked questions

How do I track my order?

Orders are shipped within 2 business days, once shipped you will receive a tracking code. You can track your order on the following website:

https://www.trackingmore.com

Make sure to check your spam folder if you haven't received the tracking code within 2 business days.

What are your shipping fees?

For orders over $59 we offer free worldwide shipping.

The shipping fee depends on weight and volume, we vacuum our stuffed toys to make them smaller and cheaper to ship. Shipping fees are calculated on the checkout page.

Where do you ship to?

We provide worldwide shipping to most areas in the world, however, due to security reasons, we can’t deliver to military zones. We also do not ship to South Africa and some countries in Latin America.

How long does it take to deliver?

7-10 Business Days to the USA

5-7 Business Days to the UK

10-12 Business Days to Canada

6-9 Business Days to Australia

7-12 Business Days to New Zealand

7-10 Business Days to Europe

* Orders typically require 1-4 business days of processing time before shipping.
** Shipping times may extend during busy periods like holidays or sales, influenced by high demand and external factors.

How is the product packaged?

Stuffed animals are vacuum sealed to reduce volume and shipment fees. After the vacuuming process the product is packed in a cardboard box and shipped.

Why were my products shipped separate?

Stuffed animals come in many shapes and sizes. To reduce the overall size of your order and keep shipment cost low we often ship in separate boxes.

Can I cancel my order after it has been shipped?

Sorry after the order has been shipped we can no longer cancel your order. We do however offer a full refund if you wish to return your order.

Do you have deals for larger quantities?

We certainly do. Please send us an email or get in touch using our Contact page.

Do you offer any discounts?

We run occasional sales on the website and give out coupon codes. Because we appreciate people reading our FAQ here is 10% off your first order! Coupon: SQ-FAQ

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