FAQ

We took great care in making this section of the website as informative and helpful as possible. This has been put together over time by listening to our customers. Hopefully you will find your answer down below, if not feel free to drop us an email. Thank you for taking the time to read our FAQ.

FAQ

Frequently asked questions

How do I track my order?

Orders are shipped within 2 business days, once shipped you will receive a tracking code. You can track your order on the following website:

https://www.trackingmore.com

Make sure to check your spam folder if you haven't received the tracking code within 1-4 business days.

What are your shipping fees?

For orders over $59 we offer free worldwide shipping.

The shipping fee depends on shipping address, weight and volume of your order, we vacuum our stuffed toys to make them smaller and cheaper to ship. Shipping fees are calculated on the checkout page.

Where do you ship to?

We provide worldwide shipping to most areas in the world, however, due to security reasons, we can’t deliver to military zones. We also do not ship to South Africa and some countries in Latin America.

How long does it take to deliver?

7-10 Business Days to the USA

5-7 Business Days to the UK

10-12 Business Days to Canada

6-9 Business Days to Australia

7-12 Business Days to New Zealand

7-10 Business Days to Europe

* Orders typically require 1-4 business days of processing time before shipping.
** Shipping times may extend during busy periods like holidays or sales, influenced by high demand and external factors.

Please see our shipping policy for more details.

My package seems stuck in transit, what should I do?

If your package hasn’t moved for a while, it’s often a good idea to contact the postal service or delivery provider directly with your tracking number. They can provide more specific updates or help resolve the issue.

If you’re unable to get answers or need further assistance, feel free to reach out to our support team, we’re here to help!

How do you handle delayed deliveries?

If your order is delayed, we’re here to help! You can choose to have it reshipped for free or request a full refund. We’ll also do our best to work with the delivery service to resolve the issue quickly.

For more details, please check out our Shipping Policy. Feel free to reach out to our support team if you need assistance!

How is the product packaged?

Stuffed animals are vacuum sealed to reduce volume and shipment fees. After the vacuuming process the product is packed in a courier bag or cardboard box and shipped.

Why were my products shipped separate?

Our product, especially stuffed animals come in many shapes and sizes. To reduce the overall size of your order and keep shipment cost low we sometimes ship in separate bags or boxes.

Can I cancel my order after it has been shipped?

Sorry after the order has been shipped we can no longer cancel your order. We do however offer a full refund if you wish to return your order.

Do you have deals for larger quantities?

We certainly do. Please send us an email or get in touch using our Contact page. or email to contact@bigsquishies.com.

Do you offer any discounts?

We run occasional sales on the website and give out coupon codes. Because we appreciate people reading our FAQ here is 10% off your first order! Coupon: SQ-FAQ

You can find more discounts on our discounts page.

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